Refund policy

What is your return policy?

We will gladly accept returns and exchanges within 7 days of receiving your order date. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached. You will also need the receipt or proof of purchase. All shipping fees paid on your original order are non-refundable.

Please get in touch if you have questions or concerns about your specific item.

What items cannot be returned?

Unfortunately, we cannot accept returns or exchanges on sale items or gift cards.

All items marked down for sale are considered final sale and ineligible for a return or exchange.

Returns & Exchanges cost

Any returns or exchanges shipping costs are paid upon the expense of the customer as we do not provide a return label.

You can always contact us for any return questions at noursboutique21@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.